Privacy Policy

This Privacy Policy explains how Pokies4Bet ("Pokies4bet", "Pokies4bet Casino", "we", "our" or "us") collects, uses, stores and protects your information when you visit our website, create an account or use our products and services. We are committed to fair, lawful and secure handling of personal data for all players from Australia and other supported regions.

By accessing or using our site and services, you confirm that you have read and understood this Privacy Policy and you agree to its terms. If you do not agree with any part of this Privacy Policy, you should stop using our services and close your account.

1. Who We Are

Pokies4Bet is an online casino platform operated by Bridge Technologies B.V., a company registered and licensed in Curaçao.

Operator details:

• Operator: Bridge Technologies B.V.
• Gaming licence: Curaçao Gaming Control Board
• Licence number: OGL/2024/431/0231

For privacy-related questions, you can contact us at [email protected].

2. Scope of this Privacy Policy

This Privacy Policy applies to all personal data that we collect through:

• Our website and related pages
• Registration and account management forms
• Casino games and other services we offer
• Customer support channels such as email and live chat
• Marketing communications you receive from us
• Technical tools such as cookies, analytics and anti-fraud systems

This Privacy Policy does not apply to third-party websites, software or services that are operated by other companies, even if they are linked from our site or used to provide games or payment services. Those parties have their own privacy policies.

3. Legal Basis for Processing

We process your personal data on one or more of the following legal grounds, depending on the situation:

• Contract: To create and manage your account, provide casino services, process deposits and withdrawals and pay winnings.
• Legal obligation: To meet legal, tax, licensing and anti-money laundering duties, including identity checks and record keeping.
• Legitimate interests: To prevent fraud, secure our systems, improve our services, handle disputes and protect our rights, as long as these interests do not override your rights and freedoms.
• Consent: To send marketing messages or use certain cookies or tracking tools where consent is required. You can withdraw your consent at any time.

4. Information We Collect

4.1 Information you provide directly

During registration, account use and communication with us, we may collect:

• First name and last name
• Date of birth (to confirm legal age)
• Country of residence
• Email address
• Phone number
• Preferred currency (for example AUD)
• Account credentials such as username and password (stored in protected form)
• Communication content such as support requests or complaints
• Marketing preferences and opt-in or opt-out choices

4.2 KYC and verification information

To follow legal and licence duties and to protect your account, we may request Know Your Customer (KYC) documents and information, including:

• Copy of a government-issued ID such as passport, national ID card or driver licence
• Proof of address such as a utility bill, bank statement or official letter
• Proof of ownership of payment methods used on your account
• Extra details needed to confirm identity, age or source of funds where required by law

4.3 Payment and transaction data

When you deposit or withdraw at Pokies4bet Casino, we collect and store information about:

• Payment method used such as PayID, Visa, Mastercard, Bank Transfer, Neosurf or cryptocurrency
• Transaction amounts and currencies
• Dates and times of payments
• Limited payment details required to process the transaction (we do not store full card numbers in plain form)
• Withdrawal requests, approvals, rejections and limits applied

4.4 Gameplay and account activity data

We keep records linked to your activity on our site, including:

• Login history and session information
• Games you play and time spent playing
• Bet sizes, wagers, wins and losses
• Use of bonuses, promotions and loyalty rewards
• Responsible gaming tools used such as limits or self-exclusion

4.5 Technical and device data

To keep our platform secure and to improve performance, we collect technical information such as:

• IP address and general location (city or region level)
• Device type such as desktop, tablet, Android or iOS
• Operating system and browser type
• Language settings
• Time zone and session time
• Referring pages and pages visited on our website

4.6 Cookies and similar technologies

We use cookies and similar tools to collect and store certain information automatically. Cookies are small files placed on your device which allow us to recognise your browser and remember some information.

You can control or delete cookies through your browser settings; however, some cookies are needed for the proper work of the site and basic casino functions. If you block necessary cookies, some features may stop working or may work in a limited way.

5. How We Use Your Information

We use your personal data to provide a safe and fair gaming service, meet legal duties and improve your experience. Main uses include:

5.1 Account creation and management

• Setting up a new player account
• Authenticating logins and securing access
• Managing account settings and preferences
• Providing customer support and answering your questions

5.2 Providing casino services

• Letting you access pokies, table games, live casino and other game types
• Processing bets, wins and bonuses
• Tracking your progress in promotions and VIP or loyalty programs
• Applying game and bonus rules according to our Terms and Conditions

5.3 Payments and financial processing

• Handling deposits and withdrawals using supported methods
• Confirming payment ownership for security and legal reasons
• Preventing payment fraud, chargebacks and abuse
• Keeping financial records for tax, accounting and licence reasons

5.4 Compliance and security

• Checking identity, age and location to confirm eligibility to play
• Meeting anti-money laundering and counter-terrorist funding laws
• Detecting and preventing fraud, collusion and bonus abuse
• Investigating suspicious activity and enforcing our rules

5.5 Responsible gambling

• Allowing you to set limits on deposits, losses, wagers or session time
• Applying self-exclusion where requested
• Monitoring play to identify possible harm linked to gambling
• Providing information and tools that support safer play

5.6 Marketing and communication

• Sending service messages, such as account alerts and policy updates
• Sending, where allowed, promotional messages about bonuses, new games and events
• Customising offers based on your account history, as allowed by law
• Managing your marketing preferences and unsubscribe requests

5.7 Service improvement and analytics

• Analysing how players use our site and games
• Testing and improving site speed, layout and features
• Gathering feedback through surveys or support chats
• Preparing reports and statistics in aggregate or anonymised form

6. Cookies and Tracking Technologies

We use several types of cookies and similar tools. These may include:

• Strictly necessary cookies: Needed for login, session management, payment processing and site security.
• Functional cookies: Help remember your preferences, such as language and currency.
• Performance and analytics cookies: Help us understand site performance, game popularity and user flows.
• Marketing cookies: May be used to show more relevant offers and measure marketing results, where allowed.

You can change cookie settings in your browser or through tools we may provide on the site. Some cookies are needed for the service to work properly, so disabling these may affect your experience.

7. How We Share Your Data

We treat your personal information as confidential and do not sell it. We may share it with third parties only in the situations described below and always under appropriate safeguards.

7.1 Service providers

We may share data with trusted suppliers who help us deliver our services, such as:

• Payment processors and banks
• Game providers and software platforms
• Identity verification and KYC providers
• Fraud detection and security partners
• Data storage, hosting and cloud services
• Email and communication platforms
• Analytics and customer support tools

These providers are only allowed to use your data as needed to deliver their services to us and must protect it in line with contractual and legal duties.

7.2 Regulatory and legal bodies

We may disclose your data where we have a legal duty or a valid request from:

• Gaming regulators and licensing bodies
• Anti-money laundering and law enforcement agencies
• Courts, tribunals or public authorities
• Tax or financial regulators

We may also share information to enforce our Terms and Conditions, investigate or prevent fraud, protect players or defend our rights.

7.3 Business transfers

If we take part in a merger, acquisition, asset sale, restructuring or similar event, your data may be transferred to another company as part of that process. In such case, we will aim to ensure that your privacy rights continue to be protected and that the new party follows this Privacy Policy or a similar policy.

7.4 With your consent

In certain cases, we may ask for your clear consent to share your data for a specific purpose, such as a joint promotion with a partner brand. You will always have the choice to agree or refuse.

8. International Data Transfers

Due to the structure of online services, your personal data may be stored and processed on servers located outside your country of residence. These locations may have different data protection laws compared with your local laws.

Where we transfer data across borders, we apply measures that aim to protect your rights, such as contractual safeguards, technical protection and limiting access to those who need it for service delivery.

9. Data Retention

We keep your personal data for as long as is needed for the purposes listed in this Privacy Policy, and to meet legal, tax and regulatory duties. This may include keeping some information even after you close your account, for example to:

• Meet anti-money laundering and gaming record duties
• Handle disputes, complaints or chargebacks
• Prevent fraud and protect our business and players

When we no longer need your data, we will delete it or anonymise it so it can no longer be linked to you.

10. Data Security

We apply technical and organisational measures to protect your personal data from unauthorised access, loss, misuse or alteration. These measures may include encryption, secure data transfer, firewalls, access controls, regular monitoring and staff training.

No online service can promise complete security, but we take reasonable and appropriate steps to protect your information in line with industry practice and licensing duties. You also play a role in security. Please keep your password secret, enable any extra security features we offer and contact us at once if you suspect unauthorised use of your account.

11. Your Rights

Depending on your location and the applicable law, you may have some or all of the following rights regarding your personal data:

• Access: The right to request a copy of the personal data we hold about you.
• Correction: The right to ask us to correct inaccurate or incomplete data.
• Deletion: The right to request deletion of your personal data, subject to legal retention duties.
• Restriction: The right to request limited processing of your data in certain cases.
• Objection: The right to object to processing based on legitimate interests or for direct marketing.
• Data portability: The right to receive certain data in a commonly used format and to send it to another service provider, where applicable.
• Withdrawal of consent: Where processing is based on your consent, you can withdraw that consent at any time, which will not affect processing carried out before withdrawal.

To exercise these rights, please contact us using the contact details in this Privacy Policy. We may need to confirm your identity before acting on your request. Some requests may be limited by legal duties or the rights of other people.

12. Marketing Communication

We may use your contact details to send marketing messages about Pokies4bet, such as new games, promotions, bonuses and loyalty rewards, as allowed by law.

You can control marketing as follows:

• By changing your marketing preferences in your account settings, if available
• By clicking the unsubscribe link in marketing emails
• By contacting our support team and asking to be removed from marketing lists

Service messages such as account notices, game interruptions, security warnings or changes to our policies are not marketing and you will continue to receive these as long as you have an active account.

13. Responsible Gambling and Data Use

Pokies4bet Casino supports responsible gambling and offers tools and features that help you control your play. To support this goal, we may use your data to:

• Apply deposit, loss, wager or session limits you set
• Process self-exclusion and cooling-off requests
• Monitor activity for signs of harm, such as extended play or sharp changes in behaviour
• Contact you in line with responsible gambling duties where we believe intervention may be needed

Use of your data for responsible gambling is based on legal duties, protection of vital interests and legitimate interests in keeping a safe and fair playing environment.

14. Third-Party Links and Content

Our website may contain links to third-party websites, tools or content, including game providers, payment services or information resources. These third parties have their own privacy practices, which may be different from this Privacy Policy.

We are not responsible for the privacy policies or content of external sites. We encourage you to read the privacy information of any external site that collects personal data.

15. Use of the Service by Minors

Pokies4bet Casino is intended for adults who are at least 18 years old, or older where the local legal age for gambling is higher. We do not knowingly collect or process personal data of minors.

If we become aware that we hold data for a person who is under the legal age, we will close the account and take steps to delete or securely store relevant data in line with legal duties. If you believe a minor is using our services, please contact us at once.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time in response to changes in law, regulatory guidance, technical improvements or changes in our services. Any updated version will be posted on our website with a new "Last updated" date.

In case of major changes that affect your rights or how we use your data, we may also inform you by email or through a message on the website. Your continued use of our services after the updated Privacy Policy comes into effect will mean that you accept the changes.

17. Contact and Complaints

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, you can reach us at:

Email: [email protected]

We will try to respond within a reasonable time and do our best to resolve any issue. If you are not satisfied with our reply, you may have the right to contact a data protection authority or relevant regulator in your country of residence.

18. Summary of Key Points

By creating an account and using the services on pokies4-bet.com, you confirm that you have read this Privacy Policy and agree to the way we collect and use your information, as described above.